Robotic Process Automation: RPA Benefits
What is RPA?
Robotic Process Automation (RPA) is a software technology. It combines task automation and artificial intelligence (AI) to mimic repetitive processes usually done by people. Modern RPA solutions are much more advanced and dynamic than their predecessors, which only automated simple tasks. Nowadays RPA can recognize patterns, learn from the data, navigate systems, respond to customers’ questions, etc. Robotic process Automation is moving towards Intelligent Automation, fueled by AI. Not only can it achieve the same results as people, but RPA can complete tasks much quicker, without making any mistakes. And that is a game changer for the business – competing for talent, striving for cost effectiveness, and avoiding the high toll of data errors. Let’s further explore the RPA benefits.
Pros of RPA Systems
RPA systems complete repetitive mundane work that is usually the responsibility of knowledge workers. As a result, this increases employee satisfaction and productivity because they are no longer spending hours on monotonous work. Indeed, a study of 10,500 office workers from 11 countries around the world showed that over 75% believe spending time on tasks that could be automated is a poor use of their skills.
RPA saves time and money for the business and improves the overall quality of product and services. Since these systems are more accurate in their executions, they save a lot of money from auditing and correcting errors caused by humans. Furthermore, RPA can handle high volumes of tasks, without the need of overtime or extra hires, once again saving a lot of money for the organization.
RPA Across Industries
RPA systems are versatile, with a myriad of use cases. The technology is applicable across many different industries. It can help the insurance industry with automating the process of reviewing claims or risk mitigation and risk ratings. The healthcare industry is one with an abundance of information and medical professionals spend endless hours manually entering patient information. Many business processes like updating patient information, processing claims, motioning records, etc. can all be completed through automation. Lastly, it can help the manufacturing industry with migrating data, simplifying and updating bill of material statuses.
RPA is moving to the front office at a rapid pace. Customer care becomes more and more involved, dispersed, outsourced, and… terrible. Let’s be honest, keeping a customer/patient/prospect on the phone for half an hour is just not acceptable. Transferring your call between several different tiers/departments/companies is frustrating and inefficient. RPA has a huge potential to improve the journey of the customer and their relationship with the business.
Robotic Process Automation technology is on the rise. It automates manual repetitive tasks and streamlines processes currently done by people. RPA systems have many advantages like saving time and money, eliminating data errors, increasing job satisfaction, and reducing turnover. As RPA systems evolve, more companies will adopt and benefit from such solutions. RPA is a game-changing technology that carries indefinite possibilities. Furthermore, not only does it automate high-volume, repeatable tasks but by doing so it frees up time for impactful work and innovation. RPA is the future of work. Therefore, companies embracing that technology are leaping into the future.
In this article we’ve covered what RPA is and its main benefits. Interested to learn more about why RPA is the future?